Privacy policy

Last updated: March 5, 2026

Pilataway ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://pilataway.com (the “Site”) or otherwise interact with our services (collectively, the “Services”).

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we update this policy, we will revise the “Last updated” date above. Your continued use of the Site after any updates indicates your acceptance of the revised Privacy Policy.

2. Information We Collect

We may collect personal information from you when you interact with our Site or Services.

Information You Provide Directly

This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment confirmation information

  • Account login details (if applicable)

  • Customer support communications

This information is used to process orders, provide customer support, and manage your account.

Order Information

When you make a purchase, we collect information necessary to process and fulfill your order, including:

  • Name

  • Billing address

  • Shipping address

  • Payment information

  • Email address

  • Phone number

Payment details are processed securely through our payment providers and are not stored by us.

Usage Data

When you visit our Site, we automatically collect certain information including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring websites

This helps us understand how visitors interact with our Site and allows us to improve our Services.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences

  • Maintain shopping cart functionality

  • Analyze website performance

  • Deliver relevant advertisements

You can disable cookies through your browser settings, although doing so may limit certain features of the Site.

For more information on cookies used by Shopify-powered stores, you can visit:

https://www.shopify.com/legal/cookies

4. Information from Third Parties

We may receive information from third parties that help us operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping providers

  • Analytics services

  • Marketing and advertising partners

These third parties may collect certain information necessary to provide their services.

5. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Deliver products and services

  • Communicate with you regarding orders and support inquiries

  • Send marketing communications (if you opt in)

  • Improve our website and services

  • Prevent fraud and ensure security

  • Comply with legal obligations

6. Sharing Your Information

We may share your information with trusted third parties to operate our business, including:

  • Payment processors

  • Shipping and fulfillment providers

  • Website hosting providers

  • Analytics services

  • Marketing and advertising partners

These third parties only receive information necessary to perform their services and must protect your data.

We may also disclose personal information if required by law or to protect our rights.

7. User-Generated Content

Our Site may allow customers to post reviews or other content. Any information shared publicly through reviews or comments may be visible to others. We are not responsible for how others use publicly shared information.

8. Third-Party Websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our Services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take steps to delete it.

10. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as necessary to:

  • Provide our Services

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

12. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal information

  • The right to correct inaccurate data

  • The right to request deletion of your information

  • The right to withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

You can also unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

13. International Data Transfers

Your information may be transferred and processed in countries outside your country of residence, including the United States, where our service providers operate.

When transferring data internationally, we take appropriate steps to ensure your information is protected according to applicable laws.

14. Contact Information

If you have any questions about this Privacy Policy or about how we handle your personal information, you may contact us at:

Pilataway
Langwiesstrasse 17
8942 Oberrieden
Switzerland

Phone: +41 78 910 56 99
Email: jetibedient@gmail.com